![]() Replace the caller ID with Users's number This setting sends a CNAM on outbound PSTN calls. It takes a few minutes for this setting change to reflect on new calls. By turning on this setting, users can choose whether to display their caller ID.Your end users can set their caller ID to Anonymous by going to Settings > Calls, and then under Caller ID, select Hide my phone number and profile information for all calls. This setting allows users to override the settings in the policy that decide whether or not they display their number to the callee. This setting blocks a user from receiving caller ID on any incoming PSTN calls. Likewise, when a PSTN caller makes a call to a Teams user, the PSTN caller's phone number is visible.īy default, the following caller ID settings are turned off. With caller ID settings turned off, the Teams user's phone number is visible when that user makes a call to the PSTN. Configure caller ID policiesĪs an admin, you can control caller ID for both inbound and outbound calls. When this setting is turned on, the incoming PSTN caller is displayed as coming from Anonymous.įor more information, see configure caller ID policies. You can turn on this setting, but it isn't available to your end users on the user settings page. The Block incoming caller ID setting allows for blocking the caller ID on incoming PSTN calls. If the phone number isn't in Azure AD or a personal contact, the telco-provided display name will be shown if it's available. If the number is associated with a user or contact in Azure AD or a personal contact, the Skype for Business and Teams clients will show the caller ID based on that information. Phone System shows the incoming external phone number as the caller ID. If the corresponding OnlinePstnGateway policy is configured with -ForwardPai $true, the P-Asserted-Identity (PAI) SIP header will contain the real calling user.įor more information, see configure caller ID policies. You can't assign the following types of phone numbers for the outbound caller ID:Īny phone numbers that are classified as a user in your Calling Plan or Operator Connect's telephone number inventory.Īny on-premises telephone number via Direct Routing that is assigned to a user.Ī Skype for Business Server on-premises telephone number.įor Direct Routing, the phone number substitution and the CNAM are sent in the From Session Information Protocol (SIP) header. ![]() If a policy instance has substitution set to Anonymous and EnableUserOverride is enabled, then the outbound caller ID will always be Anonymous, regardless of the end user setting. In this case, the outbound caller ID will be blocked and Anonymous will be used. The parameter EnableUserOverride has precedence over other settings in the CallingLineIdentity policy, unless the parameter CallingIDSubstitute is set to Anonymous.įor example, assume a policy instance has substitution enabled with a resource account and EnableUserOverride is set and enabled by the user. The CNAM is sent on calls where the caller ID is substituted with LineURI, a resource account or service phone number, and when the caller is a Teams user.Įnd user control that overrides the caller ID policy. ![]() The CNAM can have a maximum of 200 characters, but downstream systems might support fewer characters. The Calling Party Name or CNAM set on the outbound PSTN call.įor example, when a user makes a call, you can change the caller ID to display your organization's main phone number and company name instead of the user's phone number. See Set-CsCallingLineIdentity for more details and examples. You should use CallingIDSubstitute = Resource instead. You are no longer able to create new caller ID policies using CallingIDSubstitute = Service. The use of CallingIDSubstitute = Service will be deprecated.
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